Buying Guide

Product Questions
Q1: Is the material safe? Any certifications?
✅ Answer:
All products use pet-friendly materials (FDA compliant)
Safe even if chewed by pets.

Q2: What material is the cat tree made of? Is it scratch-resistant?
✅ Answer:
Frame: Natural eucalyptus wood
Surface: High-density polyester woven fabric
Passed 72-hour continuous scratch testing

Q3: Is the cat tree stable? Will it tip over?
✅ Answer:
Safe & Stable Cat Climbing Frame
Our cat trees are designed with a low center of gravity to prevent tipping, keeping your cats safe even during their wildest play sessions. We’ve put them through rigorous weight and stability tests—so whether your cat is leaping, climbing, or bouncing between levels, the structure stays solid.

Q4: What are the dimensions and weight?
✅ Answer:
Our cat trees come in different sizes and weights (you'll find the exact specs on each product page). Before you order, make sure you've got enough room for it in your space!

Q5: Does the cat tree require assembly?
✅ Answer:
No assembly needed - ready to use right out of the box!

Q6: Can the cat tree or cubby be washed?
✅ Answer:
Cleaning made easy:
✓ Removable cushion (Dry cleaning recommended)
✓ Monthly vacuuming recommended

Orders & Payments
Q7: How do I choose a color?
✅ Answer:
Simply leave a note with your desired color code when placing your order.

Q8: What payment methods do you accept?
✅ Answer:
We accept:
• Major credit cards (Visa/MC/Amex)
• PayPal (with installment options)
• Apple Pay & Google Pay
All transactions are SSL encrypted - we never store your card info.

About Shipping
Q9: Do you ship to my country, and how much is shipping?
✅ Answer:
We deliver our premium cat trees worldwide! Your shipping costs are automatically calculated based on:
Package dimensions (volumetric weight of your Cat tree)
Destination country
Currently, there are over 20 countries where we offer tax-free, free shipping with door-to-door delivery.

At checkout, you'll see:
✓ Final shipping cost (Including taxes : no hidden fees)
✓ Logistics Methods (By sea,typically 40–60 days for sea freight, the most cost-effective option for large items）
✓ Delivery times: Vary by destination（Door-to-door service)
Delivery times vary by location, but we work with trusted carriers to get your purr-fect furniture to you as quickly as possible.
For shipping discounts or expedited shipping options, feel free to reach out at letto.obm@gmail.com

Q10: How do you package items for shipping?
✅ Answer:
Triple-layer protection packaging (includes wooden crate)
Tracking number provided

After-Sales
Q11: What about transportation damage?
✅ Answer:
When signing the receipt, please immediately take：
1⃣ Photos of broken outer packaging (30s video is better).
2⃣ Details of the product damage.
Send it to letto.obm@gmail.com, and we will arrange for proper handling within 72 hours.

Q12: Why can't I return or exchange customized products?
✅ Answer:
Because the customized products are exclusively made according to your needs:
Confirm the fabric and color number before production. We have informed you of the “Customized Non-Returnable” clause in advance.