Product Questions Q1: Is the material safe? Any certifications? ✅ Answer: All products use pet-friendly materials (FDA compliant) Safe even if chewed by pets.
Q2: What material is the cat tree made of? Is it scratch-resistant? ✅ Answer: Frame: Natural eucalyptus wood Surface: High-density polyester woven fabric Passed 72-hour continuous scratch testing
Q3: Is the cat tree stable? Will it tip over? ✅ Answer: Safe & Stable Cat Climbing Frame Our cat trees are designed with a low center of gravity to prevent tipping, keeping your cats safe even during their wildest play sessions. We’ve put them through rigorous weight and stability tests—so whether your cat is leaping, climbing, or bouncing between levels, the structure stays solid.
Q4: What are the dimensions and weight? ✅ Answer: Our cat trees come in different sizes and weights (you'll find the exact specs on each product page). Before you order, make sure you've got enough room for it in your space!
Q5: Does the cat tree require assembly? ✅ Answer: No assembly needed - ready to use right out of the box!
Q6: Can the cat tree or cubby be washed? ✅ Answer: Cleaning made easy: ✓ Removable cushion (Dry cleaning recommended) ✓ Monthly vacuuming recommended
Orders & Payments Q7: What payment methods do you accept? ✅ Answer: We accept: • Major credit cards (Visa/MC/Amex) • PayPal (with installment options) • Apple Pay & Google Pay All transactions are SSL encrypted - we never store your card info.
Shipping Q8: Do you ship to my country? ✅ Answer: We ship worldwide to 50+ countries including: • Americas: USA, Canada, Brazil, Mexico • Europe: UK, Germany, France, Italy • Asia: Japan, Korea, Singapore • Oceania: Australia, NZ Real-time shipping calculator at checkout.
Q9: Which carriers do you use? How long for delivery? ✅ Answer: Shipping details: • Triple-layer protection packaging (includes wooden crate) • Ocean freight takes 40-55days (including customs) • Tracking number provided
After-Sales Q10: What about transportation damage? ✅ Answer: When signing the receipt, please immediately take: 1⃣ Photos of broken outer packaging (30s video is better) 2⃣ Details of the product damage Send it to letto.obm@gmail.com, and we will arrange for proper handling within 24 hours.
Q11: Why can't I return or exchange customized products? ✅ Answer: Because the customized products are exclusively made according to your needs: Confirm the fabric and color number before production (sent by email) We have informed you of the “Customized Non-Returnable” clause in advance.
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